Activity: 02.08 - Resolve And Complete Major Incident
The main purpose of this activity is to ensure that the resolution provided for the major incident is successfully implemented and close it in the IT Service Management tool.
DescriptionWork Breakdown StructureRolesWork Product Usage
Workflow

Activity detail diagram: 02.08 - Resolve And Complete Major Incident Major Incident Manager Apply Resolution And Confirm Recovery Perform Post Incident Analysis Major Incident Manager Major Incident Recovery Team Apply Resolution And Confirm Recovery Major Incident Recovery Team Problem Manager Perform Post Incident Analysis Problem Manager Major Incident Resolution Report Apply Resolution And Confirm Recovery Post Incident Resolution Review Report Major Incident Report Perform Post Incident Analysis Major Incident Resolution Report Apply Resolution And Confirm Recovery Post Incident Resolution Review Report Major Incident Report Perform Post Incident Analysis
Work Breakdown